FAQs

IS THIS A NATURAL PRODUCT?       

Is this product made with natural ingredients?
Yes! Our formula is crafted with naturally derived ingredients such as aloe vera, cocoa butter, mango butter, and a variety of nourishing plant oils.    

IS THIS PRODUCT FREE FROM HARSH CHEMICALS?

Yes! We avoid harsh chemicals like sulfates, parabens, phthalates, and synthetic dyes. Our focus is on safe, effective, and gentle ingredients.

IS THIS FORMULA SAFE FOR SENSITIVE SKIN?

Absolutely. Our blend is designed to nourish and hydrate without irritation, but as always, we recommend a patch test if you have highly sensitive skin.  

SHIPPING

How long does it take to process and ship my order?
Orders are processed and shipped within 3-5 business days. Estimated delivery times will be provided at checkout.

How can I track my order?
Once shipped, you’ll receive a tracking number via email to monitor your order’s delivery status.

What if my package is lost or damaged?
Contact us immediately at [kheprinaturals@gmail.com] so we can resolve the issue with a replacement or claim.

Can I update my shipping address after ordering?
Please contact us as soon as possible. Changes depend on the shipping stage and carrier policies.

APPLY

How often should I use the Scalp & Hair Revitalizer?
Use once daily or as needed to keep your scalp and hair hydrated. Adjust usage based on your needs.

Is this product suitable for all hair types?
Yes, it works for all hair types, including natural, curly, straight, and textured hair.

Can I use it on color-treated hair?
Yes, it’s safe for color-treated hair and helps restore moisture without fading your color.

Does this product contain harsh chemicals?
No, our formula is free of sulfates, parabens, and dyes and made with natural, plant-based ingredients.

How long before I see results?
With regular use, you can expect healthier, more hydrated hair and scalp within 2-4 weeks.

Can it help with dry scalp or dandruff?
Yes, ingredients like Tea Tree, Peppermint, and Aloe Vera soothe dryness and reduce dandruff.

RETURNS

Can I return a product if it’s been opened or used?
Unfortunately, we do not accept returns of opened or used items. 

How long does it take to receive a refund?
After your return is processed, refunds may take a few business days, depending on your payment method and bank processing times.

Can I return products purchased with a promotion or discount code?
Returns on promotional or discounted items may have specific conditions. Contact us for details, as some promotions may not allow returns or exchanges.